Privacy Policy

Our Commitment to Your Privacy

Studynash Pty Ltd (we, us, our) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

Who We Are

Studynash is a registered migration and education consultancy operating in Australia. Our registered migration agents are:

• Kunal Sitlani, MARN 2418523
• Deepak Kumar, MARN 2518969

Our agents are registered with the Migration Agents Registration Authority (MARA) and are bound by the MARA Code of Conduct in addition to this Privacy Policy.

What Information We Collect

We collect personal information that is reasonably necessary to provide our migration and education consultancy services. This includes:

• Identity information: Full name, date of birth, nationality, passport details, visa history.
• Contact information: Email address, phone number, residential and postal address.
• Migration information: Visa application details, skills assessments, English test results, employment history, educational qualifications, and family information relevant to visa applications.
• Website information: When you visit studynash.co, we may collect your IP address, browser type, pages visited, and time spent on pages through Google Analytics and Meta Pixel. This information is collected in aggregate and is not linked to your identity unless you submit a form.
• Form submissions: When you submit a contact form, points calculator, or consultation booking on our website, we collect your name, email address, and phone number.

How We Collect Your Information

We collect personal information:

• Directly from you when you contact us, book a consultation, or engage our services
• Through our website forms at studynash.co
• Through our email address info@studynash.co
• Through our offices in Melbourne, Canberra and Adelaide
• Through our Ahmedabad, India operations office for clients based in India
• From third parties such as the Department of Home Affairs, MARA, and other government bodies where required for your visa application

How We Use Your Information

We use your personal information to:

• Provide migration advice and visa application services
• Communicate with you about your enquiry or application
• Send you migration updates and our monthly newsletter if you have subscribed
• Comply with our obligations as registered migration agents under the Migration Act 1958 and MARA Code of Conduct
• Improve our website and services through anonymised analytics data
• Retarget website visitors through Meta (Facebook) advertising platforms where you have not opted out

We will not use your personal information for any purpose that you would not reasonably expect.

Email Marketing and Newsletter

If you subscribe to our newsletter or submit a form on our website, your email address may be added to our contact list managed through Brevo (formerly Sendinblue), a third-party email marketing platform. Brevo stores contact data on servers located in the European Union and complies with GDPR requirements.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any email or by contacting us at info@studynash.co.

Website Analytics and Tracking

Our website uses the following third-party tracking tools:

• Google Analytics 4: Collects anonymised data about website visitors including pages viewed, time on site, and traffic sources. Data is processed by Google LLC. You can opt out using Google's opt-out browser add-on.
• Meta Pixel: Allows us to measure the effectiveness of our Facebook and Instagram advertising and to show relevant ads to people who have visited our website. Data is processed by Meta Platforms Inc. You can manage your ad preferences through your Facebook settings.
• Google Tag Manager: Manages the above tracking tools on our website. Does not collect personal data directly.

All tracking tools are configured to comply with applicable privacy laws. We do not sell your data to third parties.

Disclosure of Your Information

We may disclose your personal information to:

• The Australian Department of Home Affairs for the purpose of lodging visa applications
• The Migration Agents Registration Authority (MARA) if required under the Code of Conduct
• Skills assessing authorities relevant to your occupation
• State and territory government nomination bodies where applicable
• Our technology service providers including Brevo (email), Google (analytics), Meta (advertising), and Odoo (CRM) — all under data processing agreements
• Other parties with your explicit consent

We will not sell, rent, or trade your personal information to any third party for their own marketing purposes.

Storage and Security

Your personal information is stored securely using industry-standard security measures. Electronic records are protected by password authentication, encryption, and access controls. Physical documents are stored securely at our Melbourne, Canberra and Adelaide offices.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Migration records are typically retained for 7 years in accordance with MARA requirements.

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make an access or correction request, contact us at:

Email: info@studynash.co
Post: Studynash Pty Ltd, 28 Leigh St, Adelaide SA 5000

We will respond to your request within 30 days. In some circumstances we may charge a reasonable fee for providing access to your information.

Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you may lodge a complaint with us at info@studynash.co. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

Cross-Border Disclosure

Some of our service providers are located overseas, including in the United States (Google, Meta) and the European Union (Brevo). By using our website and services, you consent to your personal information being transferred to these countries. We take reasonable steps to ensure overseas recipients handle your information in accordance with the Australian Privacy Principles.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at studynash.co/privacy-policy. We will notify you of significant changes by email if you are a subscriber.

Contact Us

For any privacy-related questions or concerns:

Studynash Pty Ltd
28 Leigh St, Adelaide SA 5000
+61 426 769 848
info@studynash.co
studynash.co